Terms of service

Welcome to Happy Companions. By accessing or using our website and purchasing products from our store, you agree to the following Terms of Service. Please read them carefully before using our website.

1. Overview

This website is operated by Happy Companions. Throughout the site, the terms “we”, “us” and “our” refer to Happy Companions. By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service.

We reserve the right to update or modify these Terms at any time without prior notice.

2. Online Store Terms

By using this website, you confirm that:

You are at least 18 years old or have permission from a parent or guardian
You will not use our products for any illegal or unauthorized purpose
You will not violate any laws in your jurisdiction while using our services

Any breach of these Terms may result in termination of your access to our services.

3. Products & Pricing

We strive to ensure all product descriptions, images, and prices are accurate. However:

Prices may change without notice
Product availability may vary
We reserve the right to limit or cancel orders at our discretion

We do our best to display products as accurately as possible, though colours and appearance may vary slightly depending on device screens.

4. Shipping & Delivery

Shipping times are estimates only and may vary depending on location, courier delays, customs processing, or demand.

Happy Companions is not responsible for delays caused by:

Postal services
Customs clearance
Weather or unforeseen circumstances
Incorrect shipping information provided by the customer

Customers are responsible for ensuring shipping details are entered correctly at checkout.

5. Returns & Refunds

Please refer to our Returns & Refund Policy for information regarding returns, exchanges, and refunds.

6. Intellectual Property

All content on this website, including:

Logos
Branding
Images
Product descriptions
Graphics
Website design

is the property of Happy Companions and may not be copied, reproduced, or used without permission.

7. Limitation of Liability

To the maximum extent permitted by law, Happy Companions shall not be liable for:

Any indirect or incidental damages
Loss of profits or data
Injuries or damages resulting from misuse of products

Customers are responsible for using products safely and appropriately for their pets.

8. Third-Party Services

Our website may contain links or integrations with third-party services such as payment providers, social media platforms, or shipping carriers. We are not responsible for the content or practices of those third parties.