Refund policy

we want every customer to have a positive experience shopping with Happy Companions. If you are not fully satisfied with your order, we’re here to help.

Returns

We accept returns within 14 days of your order being delivered.

To be eligible for a return:

  • Items must be unused and in original condition
  • Items must be returned in original packaging
  • Proof of purchase or order confirmation is required

Certain items may not be eligible for return due to hygiene or safety reasons, including:

  • Used pet products
  • Opened consumables or treats
  • Personalized/custom items

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be processed back to your original payment method
  • Please allow 5–10 business days for the refund to appear depending on your bank or payment provider

Shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the item and packaging
  • A brief explanation of the issue

We will arrange a replacement or full refund where appropriate.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is faulty
  • The wrong item was sent
  • The item arrived damaged

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be cancelled within 12 hours of being placed. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

For any return or refund enquiries, please contact us at:

Email: happycompanions6767@gmail.com
Store: Happy Companions