Versand

Shipping Policy

Last updated: May 2026

Thank you for shopping with Happy Companions. We aim to provide reliable and affordable shipping for all orders.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note:

  • Orders are not processed on weekends or public holidays
  • Processing times may increase during busy periods or promotions

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

Shipping Times

Estimated delivery times:

  • Australia: 5–12 business days
  • International: 7–12 business days

Delivery times are estimates only and may vary due to:

  • Customs processing
  • Courier delays
  • Weather conditions
  • High shipping demand periods

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer:

  • Free shipping promotions
  • Discounted shipping on selected products or order values

Tracking Orders

Tracking information will be provided when available. Please allow up to 48 hours for tracking updates to appear after shipment.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are entered correctly at checkout.

Happy Companions is not responsible for:

  • Delays caused by incorrect addresses
  • Lost parcels due to incorrect customer information
  • Additional shipping fees required for resending orders

Lost or Delayed Packages

If your package appears significantly delayed or lost, please contact us and we will do our best to assist.

However, once an order has been handed to the shipping carrier, delivery timelines are outside of our control.

Customs, Duties & Taxes

International customers may be responsible for customs duties, taxes, or import fees depending on their country’s regulations.

These charges are not included in our product or shipping prices and are the responsibility of the customer.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the damage
  • Packaging images if possible

We will work to resolve the issue as quickly as possible.