Widerrufsrecht
we want every customer to have a positive experience shopping with Happy Companions. If you are not fully satisfied with your order, we’re here to help.
Returns
We accept returns within 14 days of your order being delivered.
To be eligible for a return:
- Items must be unused and in original condition
- Items must be returned in original packaging
- Proof of purchase or order confirmation is required
Certain items may not be eligible for return due to hygiene or safety reasons, including:
- Used pet products
- Opened consumables or treats
- Personalized/custom items
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be processed back to your original payment method
- Please allow 5–10 business days for the refund to appear depending on your bank or payment provider
Shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item and packaging
- A brief explanation of the issue
We will arrange a replacement or full refund where appropriate.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is faulty
- The wrong item was sent
- The item arrived damaged
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Order Cancellations
Orders may be cancelled within 12 hours of being placed. Once an order has been processed or shipped, cancellation may no longer be possible.
Contact Us
For any return or refund enquiries, please contact us at:
Email: happycompanions6767@gmail.com
Store: Happy Companions